About Us

Feedback Mystery Shopping was established in 2002 as a specialist Mystery Shopping Company. We have been involved in Mystery Shopping exercises for the past 20 years as part of Reactive Marketing Services providing these services to organisations in the Internet, Mail Order, Automotive Trade, Retail, Catering, Hospitality and Tourism industries.

Feedback Mystery Shopping is dedicated to improving service and promoting excellence in the mystery shopping industry using a number of customer-oriented research methods.

 Feedback Mystery Shopping is a member of the Market Research Society and the Mystery Shopper Providers Association. The MPSA was formed to establish standards and ethics for the industry and is the only professional trade association dedicated to the improvement of customer service.

Here is just some of the companies that have benefited from the Feedback Mystery Shopping service recently