Training

Feedback Mystery Shopping work with our clients to ascertain their real training and development needs and provide bespoke interactive training programmes that fit seamlessly with their organisation's requirements and culture

We offer a broad range of training programmes such as interpersonal skills, leadership, sales and people management training for participants at operative to senior management level in a wide range of industries and sectors We provide training consultancy services in the UK and Ireland

Sales Courses

Introduction to selling skills training
Sales for non-sales people
Consultative selling
Business networking skills
Pitching for business
Seminars as a sales & marketing tool

Customer Care courses

Positive First Impressions
Essentials of Customer Care
The Importance of body language
Effective communication skills
Listening skills
Questioning skills
Dealing with difficult customers:
Face to face
On the phone
Handling Complaints

Reasons to use us

Areas where we can improve your business

Improving staff performance – appraisals, training needs analysis, motivation, reducing absenteeism
Personal Effectiveness – time management, delegation, networking skills, setting goals and prioritising
Communication Skills – questioning, listening, building rapport, body language, assertiveness
Customer/Client Care
Building a more effective Team
Coaching – one-to-one executive coaching or training for managers in Coaching skills
Management and Leadership
Strategic and Operational Planning – training or facilitation
Presentation Skills
Mentoring – one-to-one mentoring, training for mentors and mentees, consultancy on setting up successful mentoring programmes.